Riiminka Responsibility

Riiminka's responsibility:

MANUFACTURING

- Riiminka and Aleksiina Design's products are manufactured in their own production facilities as local production here in Finland: in Jyväskylä, Fiskars, Tampere and Ylöjärvi.

- Ecological and ethical activities guide product design and manufacturing.

-In our opinion, a domestic product can only be manufactured in Finland and the country of manufacture can see it from the washing instructions.

(For information from sewing machine representatives calling from abroad: We are not external
our sewing work in Estonia, Latvia, Lithuania, Portugal, Turkey,
To Asia or elsewhere outside Finland. Thank you for your offers.)

EMPLOYEES

- Our employees are highly skilled and educated adults. In stores, we do not use trainees as employees. The last time a trainee was in a sewing shop in 2020 was through an educational institution.

PRODUCT PRICING

- The pricing of products does not use arbitrary guesswork, but in production, including costs and margins, the right price is created for the product at which they are put up for sale.

-Products are manufactured in suitable quantities according to sales. Therefore, we have no need for seasonal discount sales. The selling price of our products is already at the right and reliable level.

MATERIALS

- Fabrics made mainly of natural fibers and, where possible, organic are used as raw materials for textile products. The materials are sourced from Finland or at least from the EU.

- Printed products are printed in Finland. The inks and jewelry paints used in individual image prints are water-soluble and non-toxic.

- In jewelry, we use birch and oak plywood made in Finland. Other types of wood for jewelry also come from Finnish manufacturers.

CARE INSTRUCTIONS

- All textile products from Riiminka and Aleksiina Design have a washing and ironing instruction sheet sewn into the product. In the online store, basic information can be found in connection with the product.

-In stores, you will also receive additional oral care instructions and tips as needed, for example on the care of jewelery.

- You can also ask for more instructions in stores or send us an email.

PACKAGING

- Textile products are not packaged in plastic at any stage of production or delivery. We use materials made of paper and cardboard for shipments. (We still found a box of plastic mail bags and used them up. So the package might be plastic occasionally.)

PRODUCT WARRANTY

Riiminka & Aleksiina Design products are high quality handmade products. We only deliver inspected intact products. Of course, human mistakes happen in life. If the product breaks down for a qualitative reason within a reasonable time after commissioning, we will inspect the broken products and, if necessary, replace them with new ones or repair the product to a new one. We will not replace or replace products that have been damaged by the customer at no charge.

WASTE

- Waste is properly sorted and the amount of mixed waste is actively reduced. We sort all waste in accordance with local waste management in Jyväskylä, Tampere, Fiskars and Ylöjärvi.

USED ​​AND BROKEN PRODUCTS FROM OUR CUSTOMERS

- The broken clothes and bags of our customers Riiminka and Aleksiina Design can be repaired in our sewing shop, if it is possible for the product and it becomes reasonably priced.

- All Riiminka and Aleksiina Design textiles can be returned to RIIMINKA & Aleksiina Design stores at the end of their service life. We are still waiting for a suitable delivery point or use for this waste. Any suggestions?

- Riiminka & Aleksiina Design stores accept customers' good condition, clean and intact Riiminka and Aleksiina Design products for resale. The resale compensation is 30% and the remaining price can be used by the customer in connection with the purchase of a new Riiminka or Aleksiina Design product. The sales price of the used product can be determined by the customer.

TRANSPORTATION

- Transport is handled mainly by the carbon-neutral services of Posti and other transport companies (whenever provided by Posti or someone else). We will compensate for the remaining deliveries in the future.

CARBON FOR ENVIRONMENTAL IMPACT

- Our annual carbon footprint on March 5, 2020 is:
26.0 t CO2eq

The largest emissions come from the district heating, electricity consumption and business travel we include between the two production facilities and the two RIIMINKA & Aleksiina Design stores (people + transport of goods). The trips are mainly made by train (about 78,000km / year) and by car (28,000km / year). In electricity, we will switch entirely to renewable energy for commercial premises and we will still have our mark on it. The final calculations will be completed during the spring and in May we will offset the remaining carbon with emissions trading.

Our goal is to be a carbon neutral company in May 2020.

Due to exceptional circumstances, we will not calculate coal for the period 2020-2021, as this would give a really wrong and drastically reduced calculation compared to our normal operations. We prefer to be honest in calculations
Riiminka - Made in Finland
Riiminka - Made in Finland


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Terms and conditions

Terms of delivery 15.6.2022


ORDERING


We send orders all over the world. You'll find all Countries from the menu in the check out. Contact us if you can't find your own country.

You can also order products at another address, for example as a gift, to add the shipping address to the details field.

The subscriber must be 18 years of age or have the guardian's consent given by email.

We will answer any questions by email or phone. Below you will find contact information.

PAYMENT


Product prices include Finnish VAT 24%, tax breakdown can be seen in shopping cart and delivery confirmation.

Possible shipping costs will be added to the total purchases and displayed in the shopping cart.

The ordered products can be paid for by all the payment methods available at Paytrail.

Payments with Visa, Visa Electron or MasterCard.

If you want to pay with Visa, Visa Electron, MasterCard or other credit cards displayed at the checkout, Riiminka will only act as a marketer of products and services and will also deliver the products to the buyer. Paytrail (Suomen Verkkomaksut Oy) is responsible for complaints.

Paytrail works with Visa, Visa Electron or MasterCard as the seller of the product and the deal is created between the customer and Paytrail. The seller is responsible for all trade related obligations. Paytrail is also a payee.
Paytrail (Suomen Verkkomaksut Oy), Business ID: 2122839-7
Program Series 10
40500 JYVÄSKYLÄ
Phone: 0207 181830

Online Banking

Paytrail's (2122839-7) payment and financing service for online banking is implemented in cooperation with Finnish banks and credit institutions. Paytrail buys a payment and pays it to the merchant. From the user's perspective, the service works just like traditional online payment.

PayPal

You can pay also by using Your PayPal -account.


SHIPPING COSTS

Shipping costs are shown at checkout when ordering. You can choose the delivery method you want and the price will be determined accordingly. Shipping is free in Finland to the pickup points over 100€ purchases except home delivery. Home delivery is free over 300€ purchases in Finland area.

Shipping costs depend on the weight of the order. Select delivery method or pick-up from the store as the order form. Valid delivery costs are shown in more detail at checkout when you place your order.

When delivered outside Finland, the customer is responsible for any customs, tax and all other import-related payments.

Examples of shipping costs for a 1 kg package:
Finland € 4.90 - 5,90
Baltics € 10.65
Sweden, Germany, Denmark € 12.40
EU € 16.00-20.05
Outside the EU € 43.00
The shipping cost depends on the weight of the package and varies by country.

DELIVERY TIME

4-14 days
If delivery is delayed, we'll contact you as soon as possible.

DELIVERY METHODS


Shipments are delivered by small parcel or parcel via Finnish Posti, Matkahuolto, GLS or UPS.

You can also pickup products directly from our stores without shipping costs:

TAMPERE: RIIMINKA & Aleksiina Design, Aleksis Kiven katu 15, 33200 Tampere

FISKARS: RIIMINKA & Aleksiina Design, Fiskarsintie 360, 10470 Fiskars

When your order is ready to be picked up, we will send you a text message / email about it.

RIGHT OF WITHDRAWAL


The customer has the right to cancel the transaction within 14 days, either verbally or in writing. Below you will find contact information. The product must be shipped within 14 days of cancellation. Payment will be refunded to the same payment method as the purchase.

According to the Consumer Protection Act: "If the consumer has received the goods, he must keep it substantially unchanged and unrestricted until he decides to keep the goods.

However, if the consumer withdraws from the contract after the goods are put into service, he shall be liable for the value of the contract. Goods shall not be deemed to have been put into service if the consumer has treated the goods only as necessary for the purpose of ascertaining their nature, characteristics and functionality. "

The product may be tested and matched as in the store. Any other use of the product is considered as commissioning. (Guidance for Consumer Advisory Board 12.12.2018).

We do not accept hygiene products, underwear and earrings as returns.

The right of cancellation does not apply to custom-made products manufactured in accordance with the customer's wishes.

You must include or copy the original shipping list. Customer return is free to the customer in Finland. Returns from other countries will be paid by the customer and the shipping price will not be refunded. In the case of returning the entire shipment in Finland, we will also refund the original postage collected from the customer. We do not redeem postage returns.

When you return your product from the Finland area, first contact riiminka@riiminka.fi to get a return code for the postal package. 

FAULTS

We will refund or replace incorrect products.

If the shipment is damaged during shipping, please contact the Post directly.

NOTE! In the pictures, the colors of the products may be slightly different than natural due to the lighting.

DATA PROTECTION

Your personal information will not be disclosed to third parties and will only be used for the purpose of managing your customer relationship.

We reserve the right to change terms and prices.

CONTACT & INFO


riiminka@riiminka.fi

Hanna / +358 40 7028364

RIIMINKA // Onemanband OMB // Edureactors Oy

Aleksis Kiven katu 15, 33200 Tampere, FINLAND